Diversified Property Management ("we," "our," or "us") is committed to protecting the privacy of our tenants, property owners, and other users of our services. This Privacy Policy explains how we collect, use, and safeguard your personal information, particularly in relation to our SMS notification services.

1. Information We Collect

We may collect the following information:

• Your name, phone number, and email address during the lease signing or onboarding process.
• SMS interaction data, including responses to messages, opt-out requests, and keywords like STOP or HELP.
• Any information you provide when contacting our support team.

2. How We Use Your Information

We use your personal information to:

• Send SMS notifications, including rent reminders, property updates, and urgent notices.
• Respond to HELP requests and provide customer support.
• Improve our communication services and customer experience.

3. Sharing Your Information

We do not sell, rent, or share your information with third parties for marketing purposes. However, your information may be shared with:

• Service providers that help us deliver SMS notifications.
• Legal or regulatory authorities if required by law.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system can be completely secure, and we cannot guarantee the absolute security of your data.

5. Your Rights

• Opt-out: You can opt out of SMS notifications at any time by replying STOP.
• Access and Updates: Contact us to access or update your personal information.

6. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

• Email: Nolvia@DiversifiedPropertyManagement.com
• Phone: 949 535 2020